The Ohio Medicaid Help Page

The Ohio Medicaid Fee-for-Service (FFS) Help Page will aid you in finding the information and assistance you may need regarding our program. In order that we may best assist you, please refer to the following:

Ohio Pharmacy Technical Services Ohio Pharmacy Clinical Services
Call this number if you are having difficulty processing a pharmacy claim. Call this number if you have questions regarding a clinical alert you received or prior authorization criteria.
Hours: Monday through Friday 8am to 8pm
Phone: 1-877-518-1545
Hours: Monday through Friday 8am to 8pm
Phone: 1-877-518-1546
Fax: 1-800-396-4111
Ohio Medicaid MAC Help Desk Ohio Medicaid Consumer Hotline
Call this number if you have questions related to the Ohio Medicaid FFS MAC program. Call this number if you are a Medicaid recipient who has questions about benefits.
Hours: Monday through Friday 8:30 AM through 5:00 PM
Phone: (844) 559-0607
Fax: (844) 592-7008
MAC Request Form
Hours: Monday through Friday 7 am to 8 pm, Saturday 8 am to 5 pm
Phone: 1-800-324-8680

Additional Information For Providers: For assistance with billing issues, FFS Medical claims and all other issues not addressed above, please contact the Provider Hotline (800-686-1516) or Access the MITS Portal.
Provider Notice regarding FFS Pharmacy Helpdesk Hours (DOWNLOAD)

Additional Information For Medicaid Recipients: If you are trying to update your case information [income, household members, etc] -OR- have questions about your case or medical card, please contact your case worker at your Local County Department of Job and Family Services.